Help and Accessibility

What is digital accessibility?

Digital accessibility consists in making websites and mobile applications, and other online public communication services, accessible to disabled users. The offered content must be perceptible (easy visual and auditive perception of content), usable, understandable and adapted to assistive technology. Digital accessibility relates to all disabilities that could affect the use of online public communication services, including physical, sensory, mental, cognitive and psychological disabilities, whether lasting or temporary.

Our accessibility policy

Digital accessibility is a constant concern while designing and developing the websites and mobile applications we provide to our customers, and also to our employees.

Directive (EU) 2019/882 (European Accessibility Act)

The Directive (EU) 2019/882 of the European Parliament and Council dated 17 April 2019 pertaining to accessibility requirements applicable to products and services along with its national transposition provisions target digital products/hardware and services aimed at private customers. The latter must therefore comply with 100% of the accessibility requirements specified in the harmonised European standard EN 301 549.

In order to better manage the regulatory obligations, an organisation was set up at Crédit Mutuel Alliance Fédérale and its European subsidiaries.

All the services affected by the directive have been identified and listed.

A training and information strategy, with a dedicated accessibility portal, was deployed for the teams developing these services and producing content, so as to anchor accessibility in their habits.

Our content development and production process was reviewed to integrate accessibility in its different steps with a commitment to self-checks using internal tools.

Thus, over the scope to be made accessible, this process includes accessibility from the design phase and a mandatory training program, in order to be effective on compliance actions.

Audits are regularly scheduled based on the following repositories: RAWeb (repository to assess Web accessibility) for websites and RAAM (repository to assess mobile application accessibility) for mobile applications. We chose these repositories as they are currently the only ones to cover the whole European standard.

Evidence of auditing is recorder in an internal repository and the audit results of each service are published on each site hosting such services.

The details of our organisation and our processes dedicated to the accessibility of our websites, mobile applications, and digital services are set out in our accessibility policy.

Accessibility statements

An accessibility audit makes it possible to establish the level of compliance in relation to a standard.
The accessibility statement describes the conditions of the inspection and its results.

View the accessibility statement of the website presse.la-francaise.com.

Feedback and contact

You are disabled and have difficulty using our services, contact the accessibility contact.
To remedy the issue durably and within reason, online correction of the accessibility fault will be prioritised. If this cannot be done, the desired information will be communicated to you in an accessible format, as you wish: either in writing – document or email, or spoken during a face-to-face meeting or phone call.